Monday, March 23, 2015

Why do people think it is okay to be abusive to people price matching or couponing?

I save a lot of money doing couponing and price matching.  Along with the savings comes abuse from other customers and sometimes the cashiers!

Today I had a good and bad experience at Walmart.   I got in line with a very full cart.  You could clearly see I had a lot of stuff.  Lady gets behind me with 6 items and two kids.

I tell her right away; “I am couponing and price matching.  It might be faster if you go through the express checkout right beside us.“
 “No, I don’t mind, I am fine!”
“Okay, just so you know, I have a lot of stuff today”

The cashier was wonderful.  She had no issues with my cart load of things to price match and coupon.  She was fast!  I had a hard time keeping up with her, and I was very organized.  Had my coupons all ready, and all my price matching was clipped in Flipp and she still had me on my toes.  My order went through quickly.

As a side note:

  • I saved about 40% of my order: I spent $104, saved $69.  My order would have been $172.  I probably actually saved more because some of the items were on sale at Walmart and I did not need to price match to save.
  • I had 14 unique items.  Some I had multiples of.  Mostly 2 but did have 5 of one item.
  • 6 of the items were price matched saving me $38.
  • 9 of the items had coupons saving me $31.

We had two issues, both to do with price matching.  She wanted to make sure I could price match my pop and had to call for a customer service manager.  Who was there right away, no waiting at all.  Quick easy question and we were off again.  The second problem was on the very last item.  She wanted to know the address of a store, which I have to admit I was not prepared for.  Flipp will only let me price match locally so I knew it was a local store but could not find the address on the flyer.  It was just too small on the screen.  I had an idea of where it was, but was not a 100% sure so I wanted to give her the right address.   Just as I found it she asked another cashier if he knew where the store was.  He did and she was off again.

The lady behind me who was okay with me price matching and couponing started yelling at me because I should have been more organized and I was holding everyone up.  WHAT?  Nope sorry, but I have no idea how much more organized I could have been.  I told her that it was going to take some time, but she decided to stay in line behind me.  I have to admit I was confused.  The cashier was so fast that it took less time with all my coupons then some of my smaller orders without coupons or price matching. 

I had one little problem, trying to find the store address.  The issue took less than a minute from beginning to end.  As soon as I let the cashier know I did not know for sure the address but would look it up she was asking the cashier beside her.  So as far as delays and issues it was a really small one.  The lady’s reaction to the whole thing was not.  Yet she felt perfectly comfortable yelling at me. 

This lady decided that because I had coupons and was price matching it was okay to be extremely rude to me.   Why was it okay for her to yell at me, because she had to wait in line behind me?  This was not the first time something like this has happened.  I have had cashiers give me attitude and make comments, even on just a small order with one or two coupons or price matching.  I have had people come up behind me and then leave in a huff because I was couponing or price matching.  Some become abusive like the lady today.  
Some people love watching how much I save.  Some cashiers are wonderful, nice, kind, considerate and even coupon and price match themselves.   So I know it is the individuals who have the issue, not all shoppers or cashiers.

It is still disruptive and embarrassing when someone takes the opportunity to be abusive, cashier or other customers.  But that is not going to stop me.  I save way too much money by couponing and price matching.  

No comments:

Post a Comment