Wednesday, August 15, 2007

I tried eBay again

So I decided to try eBay again. Not to sell, never that again, but to buy. I have so far have been ok buying things. I think it has to do with the fact that there is more protection for the buyers then the sellers. So what happens, I buy from two people. I asked for a quote before bidding as they only gave shipping for in the US. Both gave me an ok shipping quote. So I bid and win. The first person, hawkl921 gave me the shipping quote based on the weight and the US postal web site. They told me they would take the item to the post office to make sure the quote was accurate before invoicing me. They came back and let me know that the US post office was going to charge $10.00 more then what the web site had said. They then let me decide if I wanted to pay the extra or not. If not then hawkl921 would not hold me to the bid. I was not able to pay for the extra shipping cost, as it would bring the shipping cost to 3 times more then the item. I found that hawkl921 dealt with the whole situation in a professional manner and I would do business with them again.

Now the second person was a completely different story. They had given me a shipping quote and their ad said that if you bought more then 1 item you only had to pay half the shipping cost for the second item. So that is what I did, I figured out what the shipping cost should be and paid for it. We got an email saying we had short paid, and had to pay another $10.00 (that $10.00 again lol). We looked at the payment and realized I had paid $14.00, not the $18.00 I should have so we owed them $4.00 not another $10.00. We let them know, so they emailed us telling us that we had lied to them about our address and had shown them a US address first when they made the quote. Um, no I showed my address in Canada. What would be to point to get a quote for a different address, one that was not even in my country? Nice try, I kept all the emails and was able to show them that. Then they said that their add only said ½ price shipping on the second item if in the US and they expected us to pay full shipping for both items. Um, no went back and looked, it did not say US only. So we said we would be happy to pay the $4.00 I had accidentally shorted them. Then they came back and said that the original quote was for a different item, that it did not have glass in it and that the ones with glass weigh more so it cost more to ship. Um, no I still had the email threw eBay with the link to the product I was getting the quote on. The difference was the colour of the insert, that was it. At this point we decided we did not wish to do business with these people. We had all the proof we needed to know that yes I had short paid by $4.00 but that was it, and if they would not honour their ad then and quote then they were not professional. I would never do business with them. They are a large seller of jewellery displays, but I cannot see how they expect to stay in business if treat their customers this way.

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